PRIVACY POLICY

Last Updated: May 22, 2025

1. Orders & Payment

• All orders are subject to availability and confirmation.

• Prices are listed in Kuwaiti Dinar (KWD) and include applicable taxes unless stated otherwise.

• Payment must be made in full at the time of ordering through our accepted methods (e.g. Knet, Visa, Mastercard, Cash on Delivery).

2. Product Information

• We aim to display all items as accurately as possible. However, slight variations in color, appearance, or packaging may occur.

• Ingredients and allergen information are available upon request. Please notify us of any dietary restrictions before ordering.

3. Delivery

• Orders are typically delivered within [2–24 hours] depending on order volume and delivery location.

• Delivery is available within Kuwait. Any delays due to traffic, weather, or unforeseen circumstances are not the responsibility of the store.

4. Cancellation Policy

• Orders can be canceled within 15 minutes of confirmation by contacting our customer service.

• Once an order is prepared or dispatched, cancellations are not accepted.

 Return & Refund Policy

Last Updated: May 22, 2025

Due to the nature of food and dessert products, we do not accept returns on perishable items.

1. Damaged or Incorrect Orders

• If you receive a damaged or incorrect item, please contact us immediately (within 1 hour of delivery).

• We may offer a replacement, store credit, or refund depending on the issue.

• Proof of the issue (e.g. photo) may be required.

2. Customer Responsibility

• Customers are responsible for providing accurate delivery information and being available to receive the order.

• Orders not received due to incorrect information or missed delivery attempts will not be refunded.